- What is Frontline?
- What do we do?
- Some comments received
- Our Advisers
- Frontline values
- Privacy notice
- Complaints procedure
What is Frontline?
Frontline has helped people like you with their debts successfully for over thirty years.
Frontline is a charity, and our services are free. We hold a license with the Financial Conduct Authority.
Frontline delivers its services in different ways – each to meet the needs of the local community and the resources of local volunteers.
We rely on funding through grants and donations from companies, churches and individuals, as well as our own fundraising efforts.
Try Frontline, we want to help!
Dominic Williams, CEO Frontline
For full details of what Frontline can offer, see our Client Leaflet.
What do we do?
Based mainly in the South of England, we serve the community by providing expert help to those who are under the burden of debt, often through no fault of their own.
We also specialise in offering independent, expert benefit advice, in addition to debt and budgeting advice.
Some comments received
“After a horrendous period in my life I am, as of today, debt free. When everybody else ignored my plight, you gave me time, attention and advice. The NHS wanted to drug me, the bailiffs wanted to hurt me and the collection agencies wanted to hound me. I ignored all of this and listened only to your advice. As I begin to rebuild my life from the foundations I have today, I will always remember your kindness.”
“I’d recommend anyone who needs debt or benefit advice to visit them straight away.”
“After a horrendous period in my life I am, as of today, debt free.”
“I could never thank you enough for everything you have achieved for me. You have given me more help than my own parents.”
“A Frontline Debt Advice adviser sat me down several times and gave me advice, help and encouragement… I will always be grateful for their help.”
Our volunteer advisors have many years’ experience working in this field. They often liaise with government and other agencies to provide a totally confidential, free service to anyone in need, regardless of background or belief.
All our advisors are fully trained and DBS checked. They update their skills regularly.
Would you like to become a Frontline volunteer? If you want to know more, go to our How to help us page or contact us for more information.
We have set these out on this page.
A YouTube video about how we work can be found here. Read more about how Frontline began and developed here. Dominic Williams, our CEO has worked for Frontline for some years. You can hear his Wave 105 interview in the following:
If you have any reason to complain, please go to this page.
Please remember that we will assist you in any way we can. However, your accounts are your responsibility, and it is up to you to keep in contact with us until your financial difficulties have been resolved.