“Thankyou with all my heart for all your hours, days and months of hard work and commitment. You’ve listened to my rants about what I’ve been going through, you treated me like a friend and never a client.”
Frontline values – Prayer, Patience, Progress
Why Frontline exists – Relationships are wrecked, homes are lost, mental health problems are worsened and life opportunities are curtailed by out-of-control debt.
Our objective as a charity is to relieve those in need, poverty or hardship, principally through debt, budgeting and benefit advice. These objects are carried out in accordance with Christian principles and FCA (Financial Conduct Authority) principles as outlined below with biblical references alongside:
Prayer – Calling on the Lord’s help improves outcomes for clients – Psalm 121:1, 2. Prayer is encouraged but voluntary.
Equality – All parties treated with respect and given same level of support irrespective of race, religion, colour, gender, disability, or sexual orientation. All clients are treated fairly.
Restoration rather than condemnation – We try and frame discussions in a non-judgemental manner – John 8: 1-11.
Gentleness with clients – Gentleness is not a weakness but a fruit of the Holy Spirit – Isaiah 11:2-4a, 42:1
Compassion and kindness – We don’t stop at treating clients fairly, but are compelled by love to provide practical help to anyone in need. Psalm 12:5, 146: 7-9, Isaiah 58:6-8
Act with due care, skill and diligence – Our burning desire to see justice and mercy drives us to excellence and getting the best possible outcome for clients.
Going the extra mile – We don’t limit the number of appointments offered to a client, but work with them for as long as they need, want and engage with the help – Matthew 5:41
Empowering clients – We journey with clients, seeking to train and equip them to handle their finances well – Galatians 6:2, 5 and Psalm 18
Act with integrity – While promoting the best interests of clients we maintain honesty and integrity – Leviticus 19:15
Independence – we don’t allow funding or any other potential conflict of interest to compromise our advice to clients – Leviticus 19:15
Comply with regulators – We are open and cooperative with regulators – Romans 13:1
You can see the full version of our values here.