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These are some of the questions we are often asked about Frontline, if you have any others which are not on the list then please get in touch and we will be happy to help. Don’t forget to look at our Facebook page!

Who can use the Frontline service?


In line with the code of practice of Frontline, we will aim to provide independent, confidential, non-judgmental, competent advice to anyone who needs it regardless of their background or beliefs.

What does it cost?

Nothing! Anyone who requests advice from Frontline will receive it absolutely free of charge.

Is it confidential?

Completely! We will however, discuss cases amongst advisors for training purposes, and to share experience with certain situations and problems. In such cases names and addresses remain confidential, and it is the facts of the case which are discussed.

What can Frontline do to help?

If you accept our help, then we basically step into the gap between you and your creditors, negotiating repayment agreements on your behalf, or trying to get debts written off or reduced if circumstances make that the only alternative.

Part of what we do to help you regain control of your finances is to produce a financial statement (budget) of your income and expenditure. If you would like to do this to see where you stand financially each month, we can help you formulate your financial statement.

Does the Frontline system work?

The simple answer is ‘YES.’ Since 1989 we have assisted several thousands of folk with debt problems and many of them are now debt free or have their debt under control. Most of the population have some debt; it is when it is out of control, that help is required.

It normally takes some years to get into a mess, so it will probable also take some years to resolve the problem. Frontline can negotiate with your creditors, check to see if you are entitled to any further benefit assistance and help you learn the way to financial health.

When is Frontline open?

See the locations page for the opening times of the office nearest to you.

Do you make home visits?

This depends on which office you are in contact with, but generally speaking, at the current time, we do not have the staff or budget to be able to visit you at home, except in special circumstances, for example extreme ill health or disability. Speak to your local office to see if this service is available.

I’m at work during the day, when can I see you for advice?

We normally ask our clients to try to come and see us when the office is open, however if this is impossible, we will try to make a convenient arrangement, so that we can see you.

Can you still help me if I don’t live near a Frontline office?

We want you to receive assistance and it is better if you can see someone locally. We will try to find an advice service near to you but will not leave you without assistance, so will try to help if no one else can.

Do I have to take your advice?

We will never take away your freedom to make decisions and will never do anything against your wishes. However we hope that as our client you will accept our advice and together we can seek to resolve your problems.

Do you have a Facebook page?

Go to our Facebook page to get the latest news and find out about our activities.