Our mission is to provide face to face help. This is supplemented with other types of support, but we do need to be able to see you face to face. There are other free debt advice agencies that provide face to face help that maybe nearer to you, such as Community Money Advice , Christians Against Poverty and Citizens Advice. If you want free help over the phone or via the internet then we would recommend Citizens Advice, Stepchange, National Debtline and Payplan.

Many of the items on the following list you may only have on your phone. You do not need to print them out, just bring your phone or email them to your adviser ahead of the appointment.

• Letters for each debt
• Any recent bills
• Proof of all your income (e.g. recent payslip, benefit award letter, last tax return/accounts if self employed)
• Statements covering last 3 months for each bank account you use.

Many of our clients do not have all of the above information to hand, please just come to your appointment with whatever you can find, we won’t judge you.

Please could you ask your client to contact their local Frontline branch, so we can make an appointment with them directly. Please use the Get help page to find the contact details for the local branch. You are welcome to phone us with your client.

We appreciate any support you can give to your client to help them through the debt advice process. You are welcome to come to any appointments with them. Get help here.